Legal notices
Company name of the operating company : SARL HYDRA CHÂTEAU MARTINAY
Head office address: 16 BOULEVARD DU PANORAMA 13008 MARSEILLE
Email : contact@chateaumartinay.com
Phone number : +33(0)4 90 63 03 03
Share capital: 29 216 000,00€.
Individual VAT identification number: FR56833977820
RCS number: Marseille B 833 977 820
Siren number: 833977820
Photo credits: ©Virginie Ovessian @Ludovic Grau Mingot @Oliver Fly @The Komans @Julia Rapp @Tamara Grüner @Alain Reynaud @Tommy Baptiste
Director of the publication : Florent DELTIN
Website creation : Grégory Irthum
Translated with www.DeepL.com/Translator (free version)
This site is hosted by : OVH. 2 rue Kellermann 59100 ROUBAIX
Responsibility
By accessing this site, you are informed that the use of the Internet requires the respect of a set of legislations relating in particular to copyright and to the Data-processing law and Freedoms. SARL HYDRA CHÂTEAU MARTINAY makes every effort to provide reliable information on its website and to update it. However, it cannot be held responsible for any errors or omissions, the Internet user being solely responsible for checking the information with the establishment. The editor also reserves the right to modify and update the data on the site at any time.
Copyright
In application of the French Code of the Intellectual Property, the reproduction for a use other than private, the sale, the diffusion, the publication, the adaptation or the communication, partial or integral, of the data (presentation, layout of the site, photos, texts and illustrations protected by the royalty) are strictly subjected to the written and preliminary authorization of the holders of the rights, above mentioned.
Any reproduction, distribution, modification, adaptation, retransmission or publication, even partial, of the various elements contained in the Internet site is strictly forbidden without the express written agreement of SARL HYDRA CHÂTEAU MARTINAY. This representation or reproduction, by any process whatsoever, constitutes an infringement sanctioned by articles L.335-2 and following of the Intellectual Property Code. It can engage the civil and/or penal responsibility of the counterfeiter.
Data processing and freedoms
Any user having deposited information directly or indirectly nominative has a right of access and of correction in accordance with the law n° 7817 of the 6/01/78 (Data processing and Freedoms) near the administrator of the site.
Services and benefits
The activities carried out and services offered by the company SARL HYDRA CHÂTEAU MARTINAY are presented on the Internet site; the information communicated is as precise as possible. However, errors and omissions may occur, and the information is therefore given as an indication, subject to modifications made since it was put on line. They are likely to change or evolve at any time, without notice. The photos of the website are not contractual.
Protection of personal data
Identity of the person in charge of the treatment
The Website is published by the operating company whose contact details are given above.
Access to the website and the use of its content are carried out within the framework of the terms of use described below.
Nature of personal data
The term “personal data” means any personal information that you may share with the operating company and that may allow the latter, directly or indirectly, to identify you as a natural person, for example when visiting the website, requesting information, booking a room or other services.
The personal data collected
You may be asked to provide personal data when you browse the website of the operating company.
The compulsory or optional nature of the information requested is indicated at the time of collection by an asterisk “*”. The information requested by an asterisk is mandatory because it is essential to the processing of your various requests. The other information is intended to get to know you better and to improve the services offered to you. It is therefore optional.
The operating company collects and processes in particular your name, first name, e-mail address, billing address, telephone number, IP address, connection data and navigation data, your online opinions.
When is your personal data collected?
- You browse the website (IP address and Cookies) and consult products or services;
- You provide the operating company with your observations/comments in certain sections, via questionnaires or contact forms, official page of the social networks of the operating company;
- You send the operating company an e-mail message;
- You share a page or an offer by sending an e-mail or through a social network;
- You answer a satisfaction questionnaire;
- You make a request for an estimate.
Data storage
The information collected is stored in our various reservation systems on secure, SSL-certified databases.
Purpose of data collection by the operating company
Through the website, the operating company collects data about you that are strictly necessary for the following purposes:
- In order to manage your requests for information and reservations, as well as any loyalty program;
- To improve and personalize the services of the operating company in order to facilitate your navigation on the website;
- To manage and track the entire customer relationship;
- To manage all your access requests according to the legislation in force;
- Managing unpaid bills and litigation;
- Manage application requests in the context of job offers of the operating company that have caught your attention, or any spontaneous application request;
- Measuring quality and satisfaction.
If you do not provide the required information, your request cannot be processed.
Commitments of the operating company in terms of personal data protection
Transparency and purpose:
No personal data is or will be collected without your knowledge. The optional or compulsory nature of the information to be communicated to the operating company within the framework of the collection carried out on the Internet site will be indicated to you beforehand, via the presence of the symbol “*” asterisk. The operating company collects and processes your personal data only for the purposes described in this Legal Notice.
Proportionality and relevance:
The operating company only collects and processes personal data that is necessary for the proper processing of your request or for the personalization of the services offered to you.
Data storage time:
The operating company will only store your personal data for the period necessary for processing in accordance with what is required by applicable law.
Security and confidentiality:
The operating company undertakes to take the necessary measures to guarantee the confidentiality of the data and not to disclose it to unauthorized third parties.
We may be required to disclose your personal information to local authorities if required by law or in the course of an investigation and in accordance with local regulations.
Like most websites, certain information is automatically logged. This information includes protocol addresses (IP address), type of browser used, internet service provider, referring and ending pages, operating system, date, time and clickstream data.
Cookies do not record information provided by users during an online reservation or customer account registration. Cookies identify your browser rather than you and cannot by themselves reveal your identity.
Respecting Your Rights:
You are informed of your rights of interrogation, access, rectification and opposition for legitimate reasons as well as your right to oppose commercial prospecting in accordance with the provisions of law n°78-17 of January 6, 1978.
Rights of access, rectification and opposition:
In accordance with the law n° 78-17 of January 6, 1978, relating to Data processing, the Files and Freedoms, you profit, on simple written request, of a right of access and of correction on information concerning you.
You may also, for legitimate reasons, oppose the processing of data concerning you.
To exercise one of these rights and obtain information about you, simply contact the operating company whose contact details are available at the beginning of this Legal Notice.
Cookies
When consulting the website, certain information relating to the navigation of your terminal may be recorded in files called “Cookies” installed on your terminal, subject to the choices you have expressed concerning cookies and which you can modify at any time.
A cookie is a small text file saved in a dedicated space on the hard disk of your terminal when you consult an online service using your browser. It allows its issuer to identify the terminal in which it is stored, for the duration of validity or storage of the cookie.
The cookies issued by the operating company are used for the purposes described below, during the period of validity of the cookie concerned, subject to your choices resulting from the settings of your browser software used during your visit to the website and whose settings you can change at any time.
Cookies from partner companies (third-party cookies) may be placed on your computer via the website pages
Only the issuer of a cookie is likely to read or modify the information contained therein.
Different types of cookies are used on the website, they have different purposes. Some are necessary for your use of the website.
Your choices regarding cookies
Several possibilities are offered to you to manage cookies. Any settings you make may affect your ability to browse the Internet and access certain services that require the use of cookies.
The choices offered to you by your browser software
You can customize your web browser (Google Chrome, Internet Explorer, Mozilla Firefox, etc.) so that cookies are stored in your terminal or, on the contrary, that they are refused.
Refusing cookies
If you refuse to accept cookies, certain functions, such as identification / connection to your personal space, customization of your navigation (choice of preferred language for example) will no longer be available.
The operating company declines all responsibility for the consequences linked to the degraded functioning of its services and functionalities due to the refusal of the cookie.
How to exercise your choices, depending on the browser you use?
For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser which will allow you to know how to modify your wishes regarding cookies.
For Internet Explorer™:
https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
or
In Internet Explorer, click on the Tools button, then Internet Options. On the General tab, under Browsing History, click on Settings. Click the View Files button. Click the Name column heading to sort all files alphabetically, and then scroll through the list until you see files that begin with the prefix “Cookie” (all cookies have this prefix and usually contain the name of the website that created the cookie). Select the cookie or cookies containing the name of the operating company and delete them. Close the window that contains the list of files, then double-click OK to return to Internet Explorer.
For Safari™:
https://support.apple.com/fr-fr/guide/safari/sfri11471/mac
Or
In your browser, choose Edit > Preferences menu. Click on Security. Click on Show Cookies. Select the cookies that contain the operating company’s name and click Delete or Delete All. After deleting the cookies, click Done.
For Chrome™:
https://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Or
Open Google Chrome. On the browser toolbar, click More. Move your cursor to More Tools, and then click Clear Browsing Data. In the Clear Browsing Data window, select the Cookies and data from other sites or plug-ins and Cached images and files checkboxes. Use the menu at the top to select the amount of data you wish to delete. Select From Start to delete everything. Click Clear Browsing Data.
For Firefox™:
https://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Or
Go to the browser’s “Tools” tab and then select the “Options” menu. In the window that appears, choose “Privacy” and click on “delete specific cookies”. Locate the files that contain the name of the operating company. Select them and delete them.
Disputes
The present general conditions are governed by French law and any dispute or litigation which could arise from the interpretation or the execution of these will be of the exclusive competence of the courts on which depends the registered office of the company. The reference language for the settlement of any dispute is French.
Referral to the Consumer Ombudsman
In accordance with Articles L. 616-1 and R. 111-1 6° of the French Consumer Code, the customer is entitled to refer to the Tourism and Travel Mediator, whose contact details are currently as follows
Tourism and Travel Mediator,
MTV Travel Tourism Mediation
BP 80 303
75823 Paris Cedex 17